Frequently asked questions

How does it work?

Our electronic water conditioners create a strong electromagnetic field which changes the way the limescale compounds form in your water. Instead of creating large crystals which stick to every surface, they form small crystals which flow on through the water This means no more limescale – the unsightly stains you have to clean from your sinks, taps and kettles, and the deposits you can’t see in your heating system and appliances that cause inefficiency and costly repairs! Find out more here.

Do I need a separate drinking water tap?

No, the water is completely safe to drink. Nothing has been added to/taken away from the water.

What is the expected life time of the unit?    
The unit is guaranteed for 5 years, the average life expectancy is at least 10 years.

Where is the unit best fitted?  
On the rising main i.e. where the main water enters the house, where the main stop cock is.

Can it be fitted on any kind of pipe?
It can be fitted on copper, iron, plastic or galvanised.

What maintenance is required?
None. Fit it, switch it on, and forget about it. No fuss.

Is any plumbing required?
No, there is no plumbing whatsoever.

Is it difficult to install?
No, this is a genuine DIY job, and takes about 20 minutes.

How much space is needed for the aerial (the white cable)?

Approx 2″ (5 cm)

How long is the power cable?
1.8 metres (about 6ft)

Supposing my power point is further away than 6 feet?
You can order an extension lead from our order page, 2 metres in length & specially made for this purpose.

With the extension cable you provide, is this a 2m extension to the already 1.8m ? and if so can you add multiple extensions up to a certain length ?
Yes it is an extension to the 1.8 m, and you can add as many as you like.

Is it something you install in the inlet pipe and it softens all the water that flows into the home or does the whole pipe system in the home has to be reinstalled?
Yes it’s installed on the inlet pipe and the whole system does not need to be replaced.

How long does the water remain conditioned for after passing through the unit?
Approximately 7 days.

Is the water softening effect still to be expected if I install the Imp around the water main pipe leading to the roof tank, or is it necessary to install the Imp around the pipe going from the roof tank to the house?
You should install it on the pipe where the water comes into the house which should feed both the kitchen and the tank in the roof.

Will the device work with my country’s power supply?   
When we send out your device, we will include the correct power unit for your country, so for instance US orders will receive 110 V 60hz power unit whereas UK orders will receive a 240V power unit.

You claim that putting a single water imp unit at the water main entrance of a small 4 bedroom house’s water system will clear lime scale in all the pipes throughout the house’s water system, including at taps and shower roses and within electric water heaters?
Yes, although how hard the water is and how old the pipes are will affect the time it takes to remove the existing build up.

Can I fit the WaterImp in either a vertical or horizontal position?
Yes it can be fitted in any position